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I am experiencing slow loading of models

Do you experience slower loading times of the models in Explorer? Boost the performance of the viewer by applying these tricks.

S
Written by Support
Updated over 2 weeks ago

🛠️ 1. Set up your browser to run on dedicated GPU (Graphics Processing Unit) as default

Follow the guide to activate.

Note: Applicable if your laptop has multiple GPUs



🔄 2. Hard reload your browser

Sometimes your browser cache may cause slow loading. Performing a hard reload clears temporary data and forces a fresh load.


How to perform a hard reload in Google Chrome and Microsoft Edge:

Using keyboard shortcuts:

  • Windows: Hold down Ctrl and press F5

  • Mac: Hold down Cmd + Shift, then press R

Using the Developer Tools (more efficient):

  1. Open the Chrome Developer Tools (F12)

  2. Right-click the Reload button next to the address bar

  3. Select "Empty Cache and Hard Reload"


📥 3. Enable ‘Incremental’ Download

This setting reduces loading times by downloading and storing model data on your device as you navigate the scene.

  • Go to Settings → Offline → Enable ‘Incremental’

  • Reload Explorer for the setting to take effect


❄️ 4. Freeze object groups not frequently used

Reducing what's actively rendered in the scene improves performance significantly.

  • Freeze groups for objects that are not essential during initial loading of the scene

  • Go to Collaboration → Groups → three-dot menu → Freeze

  • Save the changes in Groups

Note: This feature is available only for project admins or group of people with permissions to edit Groups

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