To initiate a data recovery request, please follow these steps:
Send an email to contact@novorender.com
Subject line "Data Recovery Request"
In your email, please provide the following essential information:
Specific files for recovery: Provide a detailed list of files that need to be rolled back, or confirm if you require a full rollback of ALL files
Recovery point: Specify the exact date and time from which you want the data to be recovered. Note that we will use the most recent backup available prior to this specified time
Contact details: Include your name, company, phone number, and email address for notifications regarding the recovery process
Our team will review your request and respond with confirmation of receipt, estimated completion time, and any additional information we may need
Please note that the recovery process duration may vary depending on the volume of data and complexity of the request. We appreciate your patience and will keep you updated throughout the process.
If you have any questions about the recovery request process, please don't hesitate to reach out to our support team.